Frequently Asked Questions
We hope the selection of FAQs below proves to be helpful. However, if you don't find the answer to your question, please click here to contact us.
Shipping Information
Yes, all our prices include VAT.
An email confirmation will be sent to you when you place your order, and a further email will be sent once your items have been shipped.
We can accept a different billing address, but for security purposes the details that you provide will be checked by the bank to ensure the information is correct.
Yes, but due to our automated systems and quick order processing you must contact us immediately to ensure we can cancel or change your order.
We would be delighted to assist you - you can either email us at info@outdoorlightingstore.co.uk or call us on the number above.
We generally aim to dispatch goods that are in stock within 3 days, and if there is going to be a delay we will contact you by email or phone to advise you of the status of your order. If the delivery schedule we advise is unsuitable we will be happy to refund or amend your order.
Product Information
As an online retailer we don’t produce a catalogue - all our products are shown on our website.
These are used to change the voltage of an electrical circuit, allowing varying light fittings to be powered. Always refer to the manufacturers guidelines when selecting the appropriate driver / transformer, and ensure the installation is carried out by a certified electrician.
Please refer to the “Details” section of each product page where it is shown whether a product can be dimmed or not. It is important that those products which are dimmable are only used with a compatible dimmer switch, which is capable of carrying the required load. If you are ever in doubt, please consult a qualified electrician.
Please refer to the “Specification” section on each product page where it is clearly shown whether a bulb is included with the product.
LED technology is very cost effective both in terms of heat and energy, and therefore the initial cost of an LED lamp is higher but the savings are considerably greater. The LED bulb life is substantially longer than that of conventional or low-voltage equivalents.
IP rating denotes “Ingress Protection” from both dust and water. Therefore, the higher the figure the more durable the product becomes for more extreme conditions. Please refer to the IP Rating Chart page (click here) for clarification of what each IP rating means.
Security Information
Shopping online with us is secure thanks to the SSL encryption technology that we employ. Furthermore, all transactions are securely processed by our third-party payment service provider, Stripe or Paypal.
We accept Visa Debit/Credit, Mastercard Debit/Credit and Paypal.
